Alan Smith

Cody Lusk

IT Systems Technician

Personal Profile

I am a hard working individual who wants to excel in the field of Information Technology. In order to accomplish this, I will further develop my skills while on the job by following instruction and innovating.
From working with computers at a young age, I am proficient in computer hardware, software and operating systems including Microsoft Windows and Server.
I am CompTIA A+ certified and a Sheridan College Graduate (PITSS - Information Technology Support Services).

Work Experience

IT Systems Technician at Robokopp Technologies Corp.

March 2014 – March 2015

• Provide technical support and consulting to several small and medium sized businesses in multiple different industries (Including but not limited to Manufacturing, Industrial, Dental, Accounting and Education.)
• Deploy and troubleshoot PCs, Thin Clients, and Servers running Windows 7 (Embedded), 8 (8.1, Embedded), Server 2008, 2012 and 2012 R2.
• Deploy and support Office 365 environments.
• Support mobile platforms including smartphones and tablets
• Provide troubleshooting on site, though email and via remote support.
• Act as a Server Administrator, Network Administrator, and Systems Technician

ITSC Counter Support at Sheridan College

April 2013 – December 2013

• Used Oracle’s PeopleSoft to log and track support tickets
• Worked with a variety of Mac and Windows based systems including tablets and laptops
• Provided support for mobile platforms including Android, iOS and BlackBerry
• Deployed Microsoft Windows and Mac OS installations to company laptops
• Performed virus removal and network connectivity troubleshooting

IT Help Desk Support at Appleby College

September 2012 – December 2012

• Troubleshot Hardware and Software problems
• Managed a Windows Server and Active Directory environment
• Provided remote assistance using System Center Configuration Manager (SCCM)
• Worked with both Mac and PC hardware and operating systems (Win/Linux/Mac OS)
• Documented and kept track of service tickets

Wireless Communications Consultant at Bell Mobility

May 2010 – May 2013

• Provided customer service, both in person and over the phone
• Worked to hit and exceed personal sales targets
• Stayed up to date with the latest technologies
• Inventory management

Shift Manager at Blockbuster Canada

July 2007 – April 2010

• Supervised staff while providing coaching and feedback
• Helped customers on a daily bases while maintaining high speed of service
• Communicated with customers both over the phone and in person reflecting in a positive view of the company
• Interacted with customers to drive sales

Geek Squad Technician at Best Buy

October 2006 - February 2007

Key Skills

  • Microsoft Office
  • Microsoft Windows
  • Customer Service
  • Server Administration
  • Computer Hardware
  • Local Area Networking
  • Windows Server
  • Troubleshooting
  • Incident/Case Tracking

Education

Sheridan College

Information Technology Support Services

Graduated from Sheridan College's PITSS (Information Technology Support Services) course in Brampton, ON in December 2013.

Canadore College

Information Technology Technician - Level 1

Completed year 1 of Candore College's Information Technology Technician - Level 1 program through OYAP (Ontario Youth Apprenticeship Program).