SOTI, Inc.
Enterprise Mobility Consultant (TAM)
JANUARY 2020 – PRESENT
- Part of the Professional Services department
- Assume the role of a Technical Account Manager (TAM) for enterprise support clients
- Assist the Customer Support department as a point of escalation
- Act as the point-of-contact between external (customer) and internal (Development, Product Management) parties
- Product support for SOTI software including SOTI Identity (SMAL-based Identity Provider) and SOTI MobiControl (Mobile Device Management)
Symantec Corp. Canada
Sr. Technical Support Engineer
DECEMBER 2017- NOVEMBER 2019
- Provide advanced-level support for Symantec’s Enterprise and Business clientele
- Product support for gateway security products (Email Security.cloud, Web Security.cloud)
- Collaborate with infrastructure, network, product management and support teams in different regions
- Utilize a vast variety of network troubleshooting tools including ping, telnet, openssl s_client, tcptraceroute and Dig
- Assist customers in configuring their Email gateways with best security practices, including implementation of two-Factor Authentication (2FA), Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) and Domain-based Message Authentication, Reporting & Conformance (DMARC)
Aizan Technologies Inc.
Post-Sales Project Manager
JULY 2015 – AUGUST 2017
- Build and Support Cloud-based IVR systems
- Provide Customer Service via Phone, Email and Ticket system Troubleshoot SIP and TDM networks
- Deploy and Support HCC (Hosted Contact Center) solutions Configure Cisco and Polycom VoIP phones
- Log and track support tickets
Wentworth-Halton Xray and Ultrasound Inc.
IT Support Assistant
APRIL 2015 – JULY 2015
- Workstation Deployment (Windows XP, Windows 7)
- Migrate Windows XP to Windows 7 including virtualization
- Perform hardware maintenance
- Provide on-site troubleshooting support
- Windows Server Deployment (2003 R2, 2008 R2, 2012 R2)
Robokopp Technologies Inc
IT Systems Technician
MARCH 2014 – MARCH 2015
- Provide technical support and consulting to several small and medium sized businesses in multiple different industries (Including Manufacturing, Industrial, Dental, Accounting and Education)
- Deploy and troubleshoot PCs, Thin Clients, and Servers running Windows 7 (Embedded), 8 (8.1, Embedded), Server 2012 and 2012 R2
- Deploy and support Office 365 environments
- Support mobile platforms including smartphones and tablets
- Provide troubleshooting onsite, though email and via remote support
- Act as a Server Administrator, Network Administrator, and Systems Technician
Sheridan College
ITSC Support Technician
APRIL 2013 – DECEMBER 2013
- Use Orcale’s PeopleSoft to log and track support tickets
- Work with a variety of Mac and Windows based systems including tablets and laptops
- Provide support for mobile platforms including Android, iOS and BlackBerry
- Perform virus removal and network connectivity troubleshooting