Cody Lusk

Professional profile of Cody Lusk


SOTI, Inc.

Enterprise Mobility Consultant (TAM)

  • Part of the Professional Services department
  • Assume the role of a Technical Account Manager (TAM) for enterprise support clients
  • Assist the Customer Support department as a point of escalation
  • Act as the point-of-contact between external (customer) and internal (Development, Product Management) parties
  • Product support for SOTI software including SOTI Identity (SMAL-based Identity Provider) and SOTI MobiControl (Mobile Device Management)

Symantec Corp. Canada

Sr. Technical Support Engineer

  • Provide advanced-level support for Symantec’s Enterprise and Business clientele
  • Product support for gateway security products (Email, Web
  • Collaborate with infrastructure, network, product management and support teams in different regions
  • Utilize a vast variety of network troubleshooting tools including ping, telnet, openssl s_client, tcptraceroute and Dig
  • Assist customers in configuring their Email gateways with best security practices, including implementation of two-Factor Authentication (2FA), Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) and Domain-based Message Authentication, Reporting & Conformance (DMARC)

Aizan Technologies Inc.

Post-Sales Project Manager

JULY 2015 – AUGUST 2017
  • Build and Support Cloud-based IVR systems
  • Provide Customer Service via Phone, Email and Ticket system Troubleshoot SIP and TDM networks
  • Deploy and Support HCC (Hosted Contact Center) solutions Configure Cisco and Polycom VoIP phones
  • Log and track support tickets

Wentworth-Halton Xray and Ultrasound Inc.

IT Support Assistant

APRIL 2015 – JULY 2015
  • Workstation Deployment (Windows XP, Windows 7)
  • Migrate Windows XP to Windows 7 including virtualization
  • Perform hardware maintenance
  • Provide on-site troubleshooting support
  • Windows Server Deployment (2003 R2, 2008 R2, 2012 R2)

Robokopp Technologies Inc

IT Systems Technician

MARCH 2014 – MARCH 2015
  • Provide technical support and consulting to several small and medium sized businesses in multiple different industries (Including Manufacturing, Industrial, Dental, Accounting and Education)
  • Deploy and troubleshoot PCs, Thin Clients, and Servers running Windows 7 (Embedded), 8 (8.1, Embedded), Server 2012 and 2012 R2
  • Deploy and support Office 365 environments
  • Support mobile platforms including smartphones and tablets
  • Provide troubleshooting onsite, though email and via remote support
  • Act as a Server Administrator, Network Administrator, and Systems Technician

Sheridan College

ITSC Support Technician

APRIL 2013 – DECEMBER 2013
  • Use Orcale’s PeopleSoft to log and track support tickets
  • Work with a variety of Mac and Windows based systems including tablets and laptops
  • Provide support for mobile platforms including Android, iOS and BlackBerry
  • Perform virus removal and network connectivity troubleshooting